Sale Or Return Policy

All Sale or Return (SOR) and approved returns are subject to the mandatory conditions below.
Returns that do not fully comply may be refused, delayed, or returned at the sender’s expense, and no credit will be issued.

1. Authorisation

  • All returns must be authorised in writing in advance.

  • Returns sent without prior approval will not be accepted or credited.

2. Quantities & Packing Format

  • Products must be returned in full box quantities of 12 units only.

  • Boxes containing fewer or more than 12 units will be rejected in full.

  • Split boxes, part-box returns, or consolidated quantities across cartons are not permitted.

3. Product Consistency

  • Each carton must contain one product type only.

  • Mixed products, designs, finishes, or SKUs within the same box will not be accepted.

4. Individual Protection

  • All ornaments must be returned individually wrapped in their original bubble pouches as supplied.

  • Missing, substituted, damaged, or non-original protective packaging will result in rejection of the entire box.

5. Condition Requirements

  • Products must be unused, undamaged, and in resalable condition.

  • Any signs of:

    • Handling

    • Shop wear

    • Marking

    • Labelling

    • Pricing stickers

    • Adhesive residue

    • Repackaging

    will invalidate the return.

  • We reserve the right to inspect and reject stock that does not meet resale standards.

6. Carton & Transit Standards

  • Original outer cartons must be used wherever possible.

  • Boxes must be securely packed to prevent movement in transit.

  • Any transit damage caused by inadequate packing remains the responsibility of the sender.

7. Palletisation (Mandatory)

  • All returns must be shipped palletised. Loose cartons will not be accepted.

  • Cartons must be:

    • Stacked squarely on a standard pallet

    • Shrink-wrapped and secured

  • Mixed product types must not be stacked on the same pallet unless pre-approved in writing.

  • Pallets must be safe for forklift or pallet truck handling.

  • Unsafe or unstable pallets may be refused on arrival.

8. Documentation

A detailed packing list must be enclosed and attached to the pallet, clearly stating:

  • Product code

  • Description

  • Quantity per carton

  • Number of cartons per pallet

  • Total pallets returned

Discrepancies between declared and received quantities may delay or invalidate credit.

9. Time Limits

  • Approved returns must be dispatched within the agreed return window only.

  • Returns received outside this timeframe may be refused or credited at our discretion.

10. Credit Processing

  • Credits are raised only after inspection and reconciliation.

  • Processing times may vary depending on volume and compliance.

  • We reserve the right to apply:

    • Restocking charges

    • Handling fees

    • Inspection fees

    • Re-palletisation charges

    where applicable.

11. Non-Compliant Returns

Stock failing to meet these requirements may:

  • Be rejected and returned at the customer’s cost, or

  • Be disposed of without credit, subject to notification.

Our decision on condition and compliance is final.

Company Information

SPX BRANDS UK PVT. LTD
Registered Office Address:
The Oakley
Kidderminster Road
Droitwich
Worcestershire
United Kingdom
WR9 9AY